Frequently Asked Questions (FAQ)

Before You Start

Does calorie counting work?

Purchasing MyNetDiary with a discount

Local prices for Premium

Getting Support

Getting Dieting/Health Advice

What makes MyNetDiary the best online food diary?

Do you have weigh-in meetings?

Minimum age to use MyNetDiary

BMI and underweight targets

What is the difference between having the app and having an account?

Working with a dietitian or trainer

I accidentally logged the food for today

Does MyNetDiary calculate WeightWatchers® POINTS®?

How to choose a great diet app?

Can I set my own Weight Maintenance Calories?

Reports

Can I run a report by meal?

General Questions

Managing iOS Subscriptions

Managing Android Subscriptions

Managing Website Subscriptions

Canceling Premium Subscription

Refunds of Premium subscriptions

I paid for the subscription, but it didn't appear on my account.

Different versions of MyNetDiary

Submitting a Feature Request

Where is located my User ID number?

Water Tracking and Glass Size

Nutrition Facts vs. % Daily Value: The Meaning of Percentages

What is Personal Activity Level in MyNetDiary

Fitbit and other activity trackers and apps

Migrating your data from the Cronometer app

Migrating your data from the MyFitnessPal app

Will my weekly budget automatically adjust when I go over calories?

Migrating your data from the Lose It! app

Fresh Start - starting over your diet

What is the fastest way to log foods on the website?

Coffee and Caffeine tracking

Why "basic" feature XYZ is not provided for free?

Family sharing of MyNetDiary subscriptions

FODMAP foods and Low-FODMAP diet

How is the Required Deficit calculated?

User privacy and data storage

List of recent app changes?

Change subscription from monthly to annual

Editing your post in Community

Changing Calorie Budget, weight goal, macros, and calorie cycling on iOS

Changing Calorie Budget, weight goal, macros, and calorie cycling on Android

MyNetDiary Premium

Can I have two apps on the same device?

What is the fastest way to log foods on the phone?

Food calories don't match calories calculated from fats, carbs, and proteins

How do I come up with a good calorie and nutrient plan?

Editing or modifying a recipe or "my meal"

How to add a friend

MyNetDiary track "bone weight", "lean body mass" and so on. How can I measure them?

How to apply the gift card code

Which nutrients can I track with the free version?

Changing Email and Password

How do I download my log?

Deleting MyNetDiary Account

Where is an option to mark a day as complete?

Which features available in free tier

What is the Difference Between the Basic and Advanced AutoPilot in MyNetDiary?

How to email reports directly from the app

Understanding the 'Finalize My Day' Alert

Premium Subscription renewal notifications

Understanding the Home Bar Graph

Weight Loss and Diets

Is there a time in the evening you shouldn't eat after?

Can I use MyNetDiary to maintain weight?

How are the Calorie Budget and Weight Maintenance Calories calculated?

Dashboard color (apple/circle color)

Using MyNetDiary for a gluten-free diet

Why the calorie budget is that high for maintaining a stable weight?

How can I set Calorie Budget?

How to gain weight?

How can I plan my nutrients and set targets?

Tracking my Daily Activities

What do I do if I just keep going over the calorie intake but if I don't, I feel hungry?

Binge Eating

How does MyNetDiary calculate BMI index? Can I enter my own BMI?

I enter my food accurately, and I'm under my daily budget, but I'm not losing weight

Which diet should I follow?

When is the best time of day to weigh myself?

What are MyNetDiary recommendations based on?

How does AutoPilot work?

How does MyNetDiary calculate BMR calories? Can I enter my own BMR?

How is weight loss projection calculated? Is it accurate?

Food Grades: How Serving Size Influences Nutritional Ratings

Balancing Life and Tracking: Can You Take a Break Without Losing Progress?

I don't see Food Grade anymore

Macronutrients, vitamins, minerals, and other micronutrients available for tracking

Does any liquid count as water?

Nutrition Facts - Food Label

What do the different grades (A, B, C, and D) mean in Keto and/or Low-Carb diet?

Understanding Your Calorie Budget in Relation to Basal Metabolic Rate (BMR)

I perform the same workout daily, but I notice that burned calories go down every day

Is MyNetDiary HIPAA compliant?

How to Use Advanced Autopilot for Muscle Building and Fat Loss with Exercise Calories

Minimum Calorie Budget

Understanding the New Basic AutoPilot Feature

I want my calorie budget to be set to 1234 calories and won't change anymore

General Troubleshooting for Advanced Autopilot

Autopilot Troubleshooting: BMR Budget Issues for 1.5-2 lb/week Weight Loss

I saw a message saying that my target date changed. Where can I see what it used to be?

Body Weight tracking and its settings

Is MyNetDiary suitable for intermittent fasting tracking?

Foods and Recipes

Are Nutrition Facts showing uncooked or cooked food?

Finding generic, fresh, and raw foods for cooking and recipes

Premium Recipes

Recipe Database 370K+

Meal Planner

How can I lookup a food without logging it to a meal?

Edit/delete food or recipe. Clear search history.

Managing your food, recipes and meals

Save time with custom recipes and "my meals"

Does food catalog contain user-contributed foods?

Keeping track of vitamins and supplements

Home-made recipes? Finding only restaurant foods!

Recipe serving size?

I noticed retired foods in my diary!

What is PhotoFoods Service?

Importing recipes from web browser and recipe apps

Copying and Moving Food

Cup size in MyNetDiary

Chloride Tracking

How do I delete food entries in my meal (breakfast)?

WHO Free Sugars in MyNetDiary

What is Food Grade?

What if I do not find food in the database?

How may I enter a portion size that isn't there?

How big is the "serving"?

Sending meals with iMessage

Share recipes between iOS and Android

Sharing Recipes in Android App

What is food short name?

Sharing recipes - iMessage and links

Is MyNetDiary food database accurate?

How to visualize a portion if the vendor provides an unclear serving's description

More measurement units in food servings. Conversion between volume and weight

How to add the new restaurant or vendor to the database

What is the difference between a Shopping List and a Grocery Check and how each of them works in conjunction with the Meal Planner

The app gives 3 eggs a D rating when research says it's actually quite healthy

Remove ingredient in the system food. Negative food

How to print out a copy of my daily food intake for my nutritionist

How to find out how often I eat a particular food?

Exploring Serving Measurement Units and Enhancing Portion Size Flexibility

Why Does the Food Grading System Rate Common Foods Like Steak and Eggs Lower Than Beer and Toast?

Recipe printing

How to enable the specific nutrient totals on the Dashboard of my Android app?

How to switch between micronutrient percentages and their absolute weight values

Will I lose access to the recipes if I do not renew my Premium?

Copying vitamins and supplements from previous day

Manual adding nutrients while creating custom food

Multi-Entry Food Logging

Understanding Changes in Previous Calorie Count and Dashboard Color

Syncing MyNetDiary with a kitchen scales

How do I delete foods I no longer eat?

The recipe and its ingredients don't show grams

Sync With Other Trackers

Does MyNetDiary sync with (insert tracker name)?

Withings calories

Withings scale for multiple users

Fitbit Connection

Withings Connection

Garmin Connection

Android Google Fit Sync

My Tracker (Fitbit, Garmin, Withings) does not sync!

Amazon Halo support

Using MyNetDiary with Polar Flow on iOS

Using MyNetDiary with Runkeeper on iOS

Using MyNetDiary with AllTrails on iOS

Using MyNetDiary with Strava on iOS

Using MyNetDiary with Nike Run/Training Club apps on iOS

Using MyNetDiary with Peloton on iOS

Using MyNetDiary with Pacer on iOS

Using MyNetDiary with MapMyRun on iOS

My Tracker (Fitbit, Garmin, Withings) reduces available calories after sync!

Garmin Workout and Active Calories

Garmin calories don't match

Fitbit Active Calories

Android Samsung Health sync

Using MyNetDiary with Polar Flow on Android

Using MyNetDiary with Oura on Android

Using MyNetDiary with MapMyRun on Android

Using MyNetDiary with Runkeeper on Android

Using MyNetDiary with Pacer on Android

Using MyNetDiary with Peloton on Android

Using MyNetDiary with Nike Run/Training Club apps on Android

Using MyNetDiary with Strava on Android

Supported Fitbit models

Supported Garmin Models

Using MyNetDiary with Oura on iOS

Garmin delay in sync or broken linking

My new weight entry will not remain, it reverts to another numeric value

Garmin's Verify Link button disappeared

How to let the MyNetDiary Android app "read" my daily steps data automatically?

Why is My Heart Rate Data from Fitbit/Garmin Missing or Not Syncing Properly?

How to set up MyNetDiary mobile app to "read" my body weight measurements from a third-party app?

Should I log exercise separately if I link to Fitbit, Garmin, or Withings?

Complex Exercises. Customized Workout

Customizing MyNetDiary

Pregnant or Breastfeeding

More body measurements, more trackers?

Allergens tracking

Selecting nutrients to track

Do you plan to add Fluoride nutrient support?

Touch ID, Face ID, PIN code

Meal Photos

Dashboard pull-down statistics - flames

Macronutrient targets changing from day to day

Why does the calculated Calorie Budget become less than my BMR?

Primary Nutrient

BP monitor linking to MyNetDiary

Changing start weight and date

Updating height, date of birth, and activity level

Ketones Testing

How do I track medications?

Create a Custom Recipe or a My Meal

Hiding Body Weight

Recommended calories are too high for me

Adding exercise to calorie budget

Medication reminders

Setting Specific Macronutrient Targets

Tracking Body Temperature

Timestamping

Can I use metric units and European date format?

Adding Foods to Favorites

Change week start

Tracking Symptoms, Tests, and Anything Else

Water Reminders

My budget changes when I change target date

Keeping Daily Notes

How do I get to view my weight chart?

How to set an allergy in MyNetDiary to avoid specific suggestions

Switch between calories and kilojoules

Oxalate journaling

How to Change Your Diet Type

How to switch between Sodium milligrams to Salt grams?

Would MyNetDiary be able to sync with the weighing scales?

How to Change the Weekly Weigh-In Day for Advanced Autopilot

How to disable AutoPilot

Are the numbers in the Calorie Analysis and Single Nutrient Analysis sections accurate?

Understanding AutoPilot Weight Maintenance on MyNetDiary

How can the MyNetDiary Android app "read" my daily steps data automatically?

How can the MyNetDiary Android app track my exercises automatically?

How to Customize Meal Types

How to Change Your Check-In Day in Advanced AutoPilot

Understanding Popular vs. Common Nutrients

Should I Enable Adding Exercise Calories When Using Advanced AutoPilot?

Water Tracker: switching between fluid ounces and milliliter units

How to log the steps data

Macros I change in plan revert to another number on the Dashboard

Android Technical Issues

Location of Charts

MyNetDiary Wear OS App (MyNetDiary smartwatch app)

Vitamins and Supplements tracking on Android

How to quickly delete food entry

iOS Technical Issues

iPhone Health App (Apple Health) Connection

Apple Watch Complications

iOS Health daily steps import problems

iOS app download stuck or frozen

Watch app widget, screens, and navigation

Apple Watch sync

Getting Active and Resting Calories from iPhone Health App

Built-in GPS Tracker

Home Screen widget (iOS 17)

Updates of iOS apps on the App Store

iPhone camera access by MyNetDiary

My barcode scanner "freezes"

Lock Screen widget

Apple Watch App Installation

How to switch between the Dark and Light modes?

Notifications are displayed even though reminders are turned off

Red dot/badge on the Me tab

Downloading older versions of the app

Customizing food search tabs (favorites, recipes, and more)

Restoring Previously Purchased Premium subscriptions

Double charge for iOS Premium Subscription

Touch ID stopped working after update!

Health App Workout Sync Troubleshooting

Premium Trial on iOS

Home Screen - customize/turn off

Exercises are not added to the budget, even with 'Add Exercise' feature turned on!

No reminder sounds, reminders are not displayed

Shut off the food photos on the Food Entry screen

How to find the food I had before?

Sign In with Apple ID vs. Sign In with Email ID

How to get daily total calorie intakes sorted by date in descending order?

I constantly see Re-Sign In popup screen each time I open the app

I've setup iOS Family Sharing but my family member still cannot get free Premium while attempting to restore MyNetDiary iOS Subscription

Understanding and Optimizing the Autopilot Feature

Moving Trackers and Measurements Tabs to My Health

Resolving Autopilot Issues: Calorie Budget Below BMR

Fixing Advanced Autopilot Calculation Errors

iOS Health app's workout does not appear in MyNetDiary

Technical Issues

Cannot Access My Account

Step Bonus

Step Bonus was subtracted

Barcode Scanning Doesn't Work

Barcode scanner finds the food with different name

Barcode Scanner Buttons

Barcode stays black

After reinstalling the app, will all my data sync back to the app on my phone?

Downloading MyNetDiary on smartphone or tablet

Nutrients Totals Don't Match

Auto-correction/spellcheck of food names

Weekly Analysis Button is gone

Creating a MyNetDiary account (for backup and sync)

Removing amount suggestions

Maintenance Calories vs. Calorie Budget

How can I find my account name?

My timezone gets changed

Forgotten Password or Account

Complications stopped working on Apple Watch

Copying meals from yesterday

Web recipe import limitations

How to Log Exercises in the App

Health Connect Exercise shows 0 calories

How to manage my Notes in the web?

Adding Medications other than Diabetic Meds

Access Old Account on a New Phone

Using the app without Internet connection

Sign In to MyNetDiary Account: Merging and Switching Accounts

Rounding Totals of Foods, Meals, and Daily

Tracking A1c

Differences between Calorie Budget and Analysis

Blood Pressure and Heart Rate tracking

I am unable to download the app

Can I have the previous version of the app?

Data export

All data is lost after reinstalling/updating/changing phone

Change Credit Card Info

I noticed an invalid or missing nutrient in the food

Sign In with Google ID vs. Sign In with Email ID

Can I use Android app with Apple sign-in?

My phone isn't syncing with my iPad/tablet/computer/laptop

An error that the required for scanning barcode libraries is missing in Google Play services

Apple shape progress bar changed color to orange

The app shows my Premium membership expires in three days even though I just paid via Google Play Store

How can I stop getting double workouts (duplicated exercises?)

Migrating your data from the MyFitnessPal Android app

My Photofood requests always being rejected and came back with a message to resubmit the nutrition information

I mistakenly did not accept the promo offer in the app

Turn Reminders Off

Water Conversion Calculator

How to email my report to someone?

The old weight record reappears after deleting it via Fresh Start

MyNetDiary Diabetes

Low Carb, Diabetes, and Blood Glucose

Glycemic Index (GI) and Glycemic Load (GL)

Repeating BG reminders

Changes to Carb Counting Methods and Removal of DiabetesCarbCount (DCarbs)

Using CGM with MyNetDiary

What are Net Carbs in MyNetDiary?

Can I track net carbs and sugar alcohols?

Foods not found with Diabetes tracking!

Missing Carbs Info

Diabetes and other types of tracking on the website and phone vs. on the phone only

Blood glucose ranges and highlight colors

How to print my Blood Glucose readings?

Copy Medication or Insulin Dose from Previous Day

Can I let MyNetDiary "read" the data from my glucometer?

Professional Connect

How to activate Professional Connect

Professional Pack

Professional Directory Registration

How do I show my records in MyNetDiary to my dietitian, doctor, or trainer?

I'm a health professional. How can my client email me the food report?

How to find a health professional?

I'm a health professional. How can MyNetDiary help me work with my clients?

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